Terms of Service

Acceptance of These Terms

Welcome to HopFam. These Terms of Service form a legally binding agreement between you and HOPFAM HOME, LLC, the operator of the website located at https://www.hopfam.buzz. By accessing the website, browsing our products, or placing an order, you agree to be bound by these Terms and by our Privacy Policy.

If you do not agree with any part of these Terms, please do not use the website or purchase any products. We reserve the right to update these Terms at any time, and any changes will take effect when posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

These Terms apply to all visitors, users, and customers of the website, regardless of whether they create an account or make a purchase. Please review them carefully and contact us if you have any questions before using the website.

Description of Services

HopFam is a curated home-goods brand offering furniture, decor, and textiles. We select products for their quality and design, and we support our customers through the full journey of browsing, ordering, packing, shipping, delivery, and after-sale support.

The website provides information about our products, pricing, availability, and delivery options. While we work hard to keep product descriptions and images accurate, the appearance of products may vary based on screen settings, lighting, and manufacturing variations. We do not guarantee that colors or details shown on the website will match the delivered product exactly.

We may modify, suspend, or discontinue any product or service at any time without notice. We may also limit the quantity of products available for purchase and may correct errors in pricing or descriptions at any time.

Our services are designed for the curation and delivery of home goods within the United States. We do not currently offer international shipping as a standard option, and any availability shown on the website is subject to change based on carrier coverage and local regulations.

Eligibility

To use the website and place orders, you must be at least eighteen years of age or the age of majority in your jurisdiction, whichever is higher. By using the website, you represent and warrant that you meet this eligibility requirement.

If you are using the website on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms. In that case, references to you in these Terms also refer to the entity you represent.

We may refuse service to anyone for any lawful reason at our discretion, and we may close or suspend any account that we believe violates these Terms or applicable law.

Accounts and Registration

Certain features of the website may require you to create an account. When you register, you agree to provide accurate, current, and complete information and to keep that information updated. You are responsible for safeguarding the confidentiality of your account credentials.

You are responsible for all activity that occurs under your account, whether or not you authorized it. If you believe your account has been compromised, you should contact us immediately and change your password as soon as possible.

We may suspend or terminate accounts that are inactive, that contain inaccurate information, or that we believe are being used in a manner that violates these Terms or harms other users or the website.

Orders, Pricing, and Payment

All prices displayed on the website are in United States dollars unless otherwise stated. Prices may change at any time without notice, and we may correct pricing errors even after an order has been placed. We are not obligated to sell a product at an incorrect price.

An order is not confirmed until we accept it. We may accept or decline an order for any reason, including product unavailability, suspected fraud, or errors in pricing or product information. If we cancel an order after payment has been processed, we will issue a refund for the amount paid.

Payment is processed through third-party payment providers. By providing payment information, you represent that you are authorized to use the payment method and that the information you provide is accurate. We do not store full payment card numbers on our servers.

Applicable taxes and shipping fees will be calculated and displayed during checkout where possible. You are responsible for paying all applicable taxes and fees associated with your order.

Shipping and Delivery

We arrange shipping and delivery through trusted carriers. Delivery estimates are provided in good faith but are not guaranteed, and actual delivery times may vary due to factors outside our control, including weather, carrier delays, and customs processing where applicable.

Risk of loss for purchased items passes to you once the item is delivered to the address you provided or to the carrier where required by law. You are responsible for providing an accurate and accessible delivery address.

If an item arrives damaged, please contact us promptly and retain the packaging and the item so we can investigate and arrange an appropriate resolution in accordance with our returns policy.

If you provide an incorrect address and an order is returned to us as a result, we may contact you to arrange redelivery, and any additional shipping costs may be your responsibility. We are not liable for delivery failures caused by inaccurate address information or by circumstances beyond our reasonable control.

Returns and Refunds

We want you to be satisfied with your purchase. If you are not happy with an item, please contact us within the return window specified at the time of purchase or in your order confirmation. Items must generally be returned in their original condition and packaging.

Refunds are issued to the original payment method once we receive and inspect the returned item. The timing of the refund may depend on your payment provider. We may deduct return shipping costs where permitted, unless the return is due to our error or a defective product.

Certain items, such as final sale products or items damaged through misuse, may not be eligible for return. The specific return policy applicable to your order will be communicated at the time of purchase and may override the general terms described here.

To begin a return, please contact us with your order number and a brief description of the reason for the return. We will provide instructions and, where applicable, a return authorization. Items returned without a valid authorization may be refused or may experience delays in processing.

Intellectual Property

The website and all of its content, including text, graphics, logos, icons, images, software, and design, are the property of HOPFAM HOME, LLC or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the website for your personal, non-commercial use. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit any part of the website without our prior written consent.

The HopFam name and logo, together with any other marks displayed on the website, are trademarks of HOPFAM HOME, LLC. Nothing in these Terms grants you any right to use our trademarks without our express written permission.

If you believe that any content on the website infringes your intellectual property rights, please contact us with a description of the work you believe is infringed and the location of the allegedly infringing material, so that we can review and respond to your notice appropriately.

Acceptable Use

You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use of the website. Prohibited conduct includes, but is not limited to, attempting to gain unauthorized access to our systems, introducing malicious software, or interfering with the proper functioning of the website.

You may not use automated tools such as scrapers, robots, or data mining methods to extract content from the website without our written permission. You may not use the website to transmit unlawful, defamatory, or infringing material.

We reserve the right to investigate violations of this section and to take appropriate action, including suspending access and cooperating with law enforcement where necessary.

You also agree not to use the website to impersonate any person or entity, to misrepresent your affiliation with any person or entity, or to engage in any activity that could damage, disable, overburden, or impair the website or interfere with the ability of others to use the website.

User Content

If you submit content to us, such as reviews, feedback, questions, or images, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display that content in connection with operating and promoting our business.

You represent that any content you submit is your own or that you have the right to submit it, and that it does not violate the rights of any third party or any applicable law. You are solely responsible for the content you submit.

We may remove any user content at our discretion without notice. We are not obligated to publish, review, or retain any content you submit.

Disclaimers

The website and all products and services are provided on an as is and as available basis, without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that product descriptions, pricing, or other content is accurate, complete, or current at all times.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the exclusions above may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

Limitation of Liability

To the fullest extent permitted by law, HOPFAM HOME, LLC and its officers, employees, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data, arising out of or related to your use of the website or the purchase of products.

In no event will our total aggregate liability to you for all claims arising out of or related to these Terms exceed the amount you paid to us for the product or service giving rise to the claim in the twelve months preceding the event.

Some jurisdictions do not allow limitations on liability for certain types of damages, so the limitations above may not apply to you. Nothing in these Terms limits any rights you may have under applicable consumer protection laws that cannot be waived.

Indemnification

You agree to indemnify, defend, and hold harmless HOPFAM HOME, LLC and its officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use of the website, your violation of these Terms, or your infringement of any third-party rights.

This indemnification obligation survives the termination of these Terms and your use of the website. We reserve the right to assume the exclusive defense of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

Termination

We may suspend or terminate your access to the website at any time, with or without notice, for any reason, including if we believe you have violated these Terms. Upon termination, the rights and licenses granted to you under these Terms will immediately end.

Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, indemnification, and governing law, will continue to apply after termination.

If you wish to terminate your account or stop using the website, you may do so at any time by ceasing to use the website and, where applicable, closing your account.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles. You agree that any dispute arising out of or relating to these Terms or your use of the website will be resolved in accordance with the dispute resolution provisions below.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Dispute Resolution

We hope to resolve any concerns you may have directly. If a dispute arises, we encourage you to contact us first using the information provided at the end of these Terms so that we can attempt to reach a fair and prompt resolution.

If a dispute cannot be resolved informally, you and HOPFAM HOME, LLC agree to resolve the dispute through binding arbitration or another lawful mechanism permitted by applicable law, except where prohibited. You retain any rights under consumer protection laws that cannot be waived.

You agree that any claims will be brought in an individual capacity and not as part of a class action, to the extent permitted by law.

Before initiating any formal proceeding, you agree to provide us with a written notice of the dispute that includes a description of your claim and the specific relief sought. We will have a reasonable period, not less than thirty days, to attempt to resolve the dispute informally before you may proceed with arbitration or another formal mechanism.

Changes to These Terms

We may revise these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make changes, we will post the updated Terms on this page and, where appropriate, provide notice.

The updated Terms will take effect when posted unless a later date is specified. Your continued use of the website after the effective date of any changes constitutes acceptance of the revised Terms.

If a change is material, we will make reasonable efforts to bring it to your attention before it takes effect, for example through a notice on the website. However, it remains your responsibility to review these Terms periodically, and you should not rely solely on us to notify you of every update.

Contact Information

If you have questions about these Terms of Service or your use of the website, please contact us using any of the following methods.

Email: ask@hopfam.buzz

Phone: +15717038673

Mailing address: HOPFAM HOME, LLC, 1337 E 750 N, Orem - 84097-5480, United States (US)